- no location -
Select your location for location specific information:
Identity card; blocking and unblocking the online ID function in the event of loss
You can have the online ID function of your ID card blocked either by calling the telephone blocking hotline or at the ID card authority. If you find your ID card again, you can have it unblocked at the ID card office.
Responsible for you
For contact details of the responsible authoritiy and local valid information select under "Select location" a location.
Procedure details
Description
The ID card holder must report the loss (loss, theft) of the ID card immediately to the blocking hotline or the relevant ID card authority so that the online ID card function can be blocked and misuse can be ruled out (see under "Related topics").
Important: No one can read your data without your PIN. However, blocking ensures that any attempted misuse can be detected and prevented immediately.
The easiest way to block your card is to call the blocking hotline on 116 116 (free of charge from a German landline or mobile phone). From abroad, the hotline can be reached for a fee on +49 116 116 or +49 (0)30 40 50 40 50. To block the function, you will need the blocking information provided in the PIN letter, in particular the blocking password.
If you would like to have the online ID card function blocked by the authorities or if you no longer have the blocking password required for blocking by telephone, you can also arrange for it to be blocked directly at your local ID card authority.
If you have found your ID card again, you can have the online ID card function unblocked in person at the ID card authority. It is not possible to unblock it by telephone.
Required documents
-
To block the card, you will need the blocking information specified in the PIN letter, in particular the blocking password. If you do not have the PIN letter and do not know the blocking password, please contact your local ID card authority.
Special notes
If you have the eID function blocked via the hotline, you are also obliged to report the loss to the ID card authority (see "Related topics").
Legal bases
-
§ 10 Gesetz über Personalausweise und den elektronischen Identitätsnachweis (Personalausweisgesetz - PAuswG)Einschaltung, Sperrung und Entsperrung der Funktion des elektronischen Identitätsnachweises mit dem Personalausweis
-
§ 27 Gesetz über Personalausweise und den elektronischen Identitätsnachweis (Personalausweisgesetz - PAuswG)Pflichten des Ausweisinhabers
Related links
Related issues
-
Identity card; notification of loss and recovery
If your German ID card cannot be found or has been lost, you must report the loss. If you find the document again later, you must also report this.
-
ID card or eID card; resetting the PIN and activating the online ID function
You can have the PIN of your ID card or eID card reset or activate the online ID function of your ID card.
-
Criminal complaint to the police; reimbursement
You can file a report if you believe that a criminal offense has been committed. Online reporting is possible for online auction fraud and certain crimes involving bicycles or motor vehicles, among other things.
Status: 20.03.2026
Editorially responsible for prodecure description: Bayerisches Staatsministerium des Innern, für Sport und Integration
Contains machine translated content.
Show the original content