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Identity card; blocking and unblocking the online ID function in the event of loss
You can have the online ID function of your ID card blocked either by calling the telephone blocking hotline or at the ID card authority. If you find your ID card again, you can have it unblocked at the ID card office.
Responsible for you
Sperr-Notruf 116 116 e.V.
Street address
Breite Straße 29
10178 Berlin
Postal address
Breite Straße 29
10178 Berlin
Phone
Website
Route planner
Timetable for public transport
Verwaltungsgemeinschaft Hesselberg
Street address
Wittelshofener Str. 30
91725 Ehingen
Postal address
Wittelshofener Str. 30
91725 Ehingen
Phone
Fax
Website
Opening hours
Standort im BayernAtlas
Procedure details
Description
The ID card holder must immediately report the loss (loss, theft) of the ID card to block the online ID card function to the blocking hotline or the ID card authority in order to rule out misuse (see "Related topics"). It is important to note that although nobody can read your data without your PIN, blocking ensures that any attempted misuse is detected immediately.
The easiest way to block is to call the telephone blocking hotline on 116 116 (free of charge from the German landline and mobile network). From abroad, the hotline can be reached for a fee via +49 116 116 or via +49 (0) 30 40 50 40 50. To block the function, you will need the blocking information provided in the PIN letter, in particular the blocking password.
If you would like to have the online ID card function blocked by the authorities or if you no longer have the blocking password required for blocking by telephone, you can also have it blocked directly at your local ID card authority.
If you find your ID card again, you can have the online ID card function unblocked at the ID card authority. This can only be done in person. It is not possible to unblock it by telephone.
Required documents
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To block the card, you will need the blocking information specified in the PIN letter, in particular the blocking password. If you do not have the PIN letter and do not know the blocking password, please contact your local ID card authority.
Special notes
If the eID function is blocked via the hotline, you are also obliged to report the loss to the ID card authority (see "Related topics").
Legal bases
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§ 10 Gesetz über Personalausweise und den elektronischen Identitätsnachweis (Personalausweisgesetz - PAuswG)Ausschaltung; Einschaltung; Sperrung und Entsperrung der Funktion des elektronischen Identitätsnachweises
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§ 27 Gesetz über Personalausweise und den elektronischen Identitätsnachweis (Personalausweisgesetz - PAuswG)Pflichten des Ausweisinhabers
Related links
Related issues
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Identity card; notification of loss and recovery
If your German ID card cannot be found or has been lost, you must report the loss. If you find the document again later, you must also report this.
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ID card or eID card; resetting the PIN and activating the online ID function
You can have the PIN of your ID card or eID card reset or activate the online ID function of your ID card.
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Criminal complaint to the police; reimbursement
You can file a report if you believe that a criminal offense has been committed. Online reporting is possible for online auction fraud and certain crimes involving bicycles or motor vehicles, among other things.
Status: 26.09.2025
Editorially responsible for prodecure description: Bayerisches Staatsministerium des Innern, für Sport und Integration
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